Returns Policy

All refunds are done hassle free as you reserve the Right to cancel the order at the start of the purchase process or at the completion of the order.

Once we ship the item and it's correct to what you purchased and the item is not faulty but you wish to return it, then it will be down to you to make sure that we receive the item undamaged and the packaging is still in reasonable condition for you to be able to request a full refund.

If the item is not in good condition once we have received it, which our returns department will check to see that all the conditions listed below are meta.

if all the out-line conditions are not mate then there will be a ( 5% charge ) on your refund for damages.

  • Not scratched
  • Not damaged
  • Packing is in a reasonable resalable condition
  • All the items are returned, if any add-ons was shipped with the item

Please note; You will need to send and email to info@smartphone-accessories.co.uk notifying us that you wish to return the item so our returns department is awere your item will be sent back.

Also, please make sure the list of information is included in your email that's listed below.

  • Your full name that you used to purchase the item
  • The full shipping address
  • The name of the items you are sending back and SKU's if it's more then items