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  • Placing and order online?

    You can place an order via our website only: Online Mobile Lyme is pleased to offer fast and secure online ordering. Simply search for your product, choose a manufacturer from the dropdown menu, choose the handset that you are interested in purchasing th...
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  • Where is my order?

    Once we have received your order, it will be dispatched the same day providing that the stock is available.
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  • When will my order be dispatched?

    Items normally gets dispatched the same day providing the items are avaliable in stock and the order was place before our cut-off period which is 4:30pm UK time zone.
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  • Can I request and electronic copy of my invoice?

    We normally send and invoice with your shipped item. But if you still prefer and electronic copy to be sent, please contact our support team who will be happy to send you the invoice electronically. Email: suppot@mobilelyme.co.uk
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  • Can I change or cancel my order?

    Your order can be change at any point before we ship it. You can cancel the order at any point before we ship it or process it. Swap item To change your item means that your next chosen item would have to be the same price or lower. To swap the item ...
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  • What do I do if and item is missing from my order?

    Our apologies for the inconvenience to your ordered items. We advised you to check your invoice as the warehouse would have left a note on the invoice, advising you that one or more items in which you ordered are out of stock and will be shipped once in s...
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  • What if I feel my order is lost in the post?

    If ever that that you are concerned that your order might be taking to long and its lost in the post, please send and Email to: support@mobilelyme.co.uk and we will look in to the issue for you. Please bear in mind that prefer option for deliverying your...
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