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  • Telephone: 0330 383 0311
  • Frequently Ask Question
  • Free UK sign for shipping
  • We Ship Worldwide for only £5.99
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  • Placing and order online?

    You can place an order via our website only: Online Mobile Lyme is pleased to offer fast and secure online ordering. Simply search for your product, choose a manufacturer from the dropdown menu, choose the handset that you are interested in purchasing th...
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  • Where is my order?

    Once we have received your order, it will be dispatched the same day providing that the stock is available.
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  • When will my order be dispatched?

    Items normally gets dispatched the same day providing the items are avaliable in stock and the order was place before our cut-off period which is 4:30pm UK time zone.
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  • Can I request and electronic copy of my invoice?

    We normally send and invoice with your shipped item. But if you still prefer and electronic copy to be sent, please contact our support team who will be happy to send you the invoice electronically. Email: suppot@mobilelyme.co.uk
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  • Can I change or cancel my order?

    Your order can be change at any point before we ship it. You can cancel the order at any point before we ship it or process it. Swap item To change your item means that your next chosen item would have to be the same price or lower. To swap the item ...
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  • What do I do if and item is missing from my order?

    Our apologies for the inconvenience to your ordered items. We advised you to check your invoice as the warehouse would have left a note on the invoice, advising you that one or more items in which you ordered are out of stock and will be shipped once in s...
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  • What if I feel my order is lost in the post?

    If ever that that you are concerned that your order might be taking to long and its lost in the post, please send and Email to: support@mobilelyme.co.uk and we will look in to the issue for you. Please bear in mind that prefer option for deliverying your...
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  • Where is my order?

    There are many ways to track your orders location. Once your order is confirmed, you will receive and order conformation from us. *COVID - 19 is one of the main reasons why your order can be delayed if you have chosen Royal Mail shipping method, there ma...
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  • What are my delivery options?

    We offer a range of delivery options which you pay during your the order completion process. Any orders that are delivered incomplete, we will ship the remaining items once in stock without any extra charge to your card. *COVID - 19 is one of the main re...
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  • My order has been dispatched but still haven't arrived?

    Our apologies for the inconvenience the postal service has caused you. Please check that the email confirmation that you should have received from us, that you have received it to ensure that your order is on its way to you. On every delivery shipping me...
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  • Do I have to pay duty on my order outside the UK?

    Any orders place outsaid the United Kingdom is ( Delivery Duty Unpaid) basis and will be subject to the locatal custom import Duty charge of the country which is charge on the value of the purchase.  Duty Payments outsaid the United Kingdom and European ...
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  • Which payment method can I used?

    Our accepted payment methods are listed below that we accept via our website secure payments gateway. Mastercard Visa  Visa Electron PayPal Security is first on Mobile Lyme list of taking transactions. We take security very very serious to prot...
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  • How do I know if my payment has gone through?

    Once your payments has been accepted, you will be automatcally transferred back to our website completion page where you will be presented with a order number and a way to create and account if you want after visita verfies your payment.
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  • Can we open and account?

    We encourge you to open and account for eaerier and faster transactions.  To open and account, please click the (Login / Register) button at the top of the website.
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  • Can we close our account if we did not want it anymore?

    Your account can be closed down at any point you wish to. You can use your account to send a request to have your account closed. Account Holders Please use the (help desk) to send a request to have your account closed and one of the support team will...
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  • How do I contact customer services?

    if you are not satisfied with the answers to the questions, please do not hesitate to contact us using the link below. Contact us here Where a real preson with speak to you and help you with your concerns. We aim to respone to emails within 24-48 hours...
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